Information Technology – Asset Management Admin

Published
July 5, 2021
Location
Palo Alto, CA
Category
Job Type

Description

This is what you'll do:
• Tracking, monitoring, maintaining, and recouping all IT software and hardware assets across all Rivian sites
• Occasionally perform Level 2 IT Desktop Support tasks like imaging and advanced troubleshooting - Technology and Applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
• Hardware and software provisioning (check-in and check-out)
• Consolidate the hardware models laptops, desktops, workstations, tablets, phones, and KIOSK devices) for simpler IT support while meeting the business requirements
• Assist in research and recommendation of the right hardware for the correct business requirements
• Assist in yearly hardware and software (licenses) forecasting for purchasing
• Streamline the IT equipment shipping and logistics process
• Perform regular audit of the software and hardware inventory to validate for any discrepancies
• Produce weekly/monthly/quarterly and ad-hoc reports as requested by the IT End User Services (EUS) leadership
• Ensure we have enough inventory at all locations for new hires onboarding
• Ensure new hire onboardings are happening as per the schedule (laptop and other IT accessories shipping)
• Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service
• Participate in additional technology initiatives as required - Assisting with server and network upgrades, OS upgrades, office moves, technology rollouts, and onsite/offsite meeting coordination
• Develop positive relationships with the business and other functions at all levels
• Collaborate with members of the information security, network, and cloud teams to ensure consistent IT services to our business users
• Look to improve all aspects of the Asset Management and Desktop Support functions continually
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