Guest Services Coordinator

Robert Half
Published
August 30, 2021
Location
West Menlo Park, CA
Job Type

Description

Ref ID: 00430-0011951983

Classification: Guest Services Coordinator

Compensation: $18.00 to $20.00 hourly

Well know hotel establishment is seeking to hire contract Guest Service Coordinators with Robert Half. These roles start immediately. If you are customer focused, solution driven, and enjoy creating a memorable experience for guests, apply today!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

▪ Meet and exceed guest and team member expectations by providing excellent service

▪ Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic

flow in front of the hotel

▪ Use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point

out hotel amenities as well as invite the guest to stay with us again

▪ Be familiar with local restaurants and tourist attractions and keep yourself aware of local events and entertainment

▪ Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations

▪ Ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct

▪ Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are

correct

▪ Deliver messages, packages, faxes, hotel items and any guest items as requested

▪ Ensure accurate handling of assigned front desk cash drawer

Apply
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