Front Desk Agent

Benchmark Chaminade Resort & Spa
Published
September 6, 2021
Location
Santa Cruz, CA
Category
Job Type

Description

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

The AAA Four Diamond award-winning Chaminade Resort & Spa is a spectacular mountaintop retreat in Santa Cruz. Our historic Mission-style resort overlooks sweeping views of Monterey Bay and the Santa Cruz Mountains. Chaminade is a luxurious destination for executive meetings, celebrations and getaways.

We are looking for a highly motivated Front Desk Agent to join the team at Chaminade Resort & Spa. The ideal candidate would understand how to create an incredible first impression as the face of this beautiful and unique property. While checking in, registering and assigning rooms to guests, the Front Desk Agent would be a source of knowledge for the guest relative to the hotel, its amenities and nearby dining, entertainment and shopping.

If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property.

Job Description:

Position Description & Job Responsibilities

Front Desk Agent would be equally adept at handling phone calls, especially while being observed by quests in the lobby, would be able to politely address the needs of both guests in an appropriate and professional manner. Excellent phone etiquette and the ability to take detailed phone messages is essential to our guests as is answering questions and providing travel directions over the phone and in person. An understanding of the need for accuracy in posting charges to the ledger, computing guests bills, handling questions and making adjustments regarding such bills as well as, collecting payment from guests is key to this position. As Front Desk Agent, you will be the first and one of the last faces the guest sees so your ability to create and maintain a positive impression will truly set the hotel apart and lead to the return visit. In addition, operational focus will include working in total partnership with all team members from bell staff to valet through to housekeeping with the goal of delivering flawless service to one another and our guests.

 

Formal Education and Job Related Requirements

Our preference would be that the candidate would have an Associates (A.A.) degree or equivalent education from a two-year college or technical school with one years' employment in hospitality; or equivalent combination of education and employment experience. Must possess effective communications skills.  Prior guest service experience critical. Previous cash handling experience strongly preferred.

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