Director of Revenue Management

Benchmark Chaminade Resort & Spa
June 23, 2022
Santa Cruz, CA
Job Type


Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn’t love to get away)
  • Paid Time Off
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more details

The AAA Four Diamond award-winning Chaminade Resort & Spa is a spectacular mountaintop retreat in Santa Cruz. Our historic Mission-style resort overlooks sweeping views of Monterey Bay and the Santa Cruz Mountains. Chaminade is a luxurious destination for executive meetings, celebrations and getaways. Enjoy color palettes inspired by California coast, contemporary Spanish furnishings, and world-class amenities. Chaminade is just five minutes from golf courses, the beach and downtown Santa Cruz. Escape to a haven of unsurpassed service.

What you will have an opportunity to do:

We are looking for a highly motivated and analytical individual to join our leadership team as Director of Revenue Strategy. The Director of Revenue Strategy is a key position that will be responsible for maximizing and forecasting room revenues through management of room inventory and pricing. Communication of trends and strategies of competitor hotels to assist team members in making yield decisions. Assist as necessary with the reservations process. Manage e-commerce accounts/business. The successful candidate will be highly analytical, has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. 

Your Role:

  • Receive all definite and tentative group bookings and provide the General Manager with qualified analysis of how each booking will impact occupancy, average rate, and rooms profit over the dates in question. Review and approve all group proposals with Sales and/or General Manager. Collaborate with Sales Department on group rates.
  • Works closely with hotel leadership and hotel sales team to establish and implement pricing, yield, and selling strategies for the hotel, based on market factors and company guidelines.
  • Explore and provide variations in the market mix which would stimulate additional revenue without increasing costs.
  • Oversee and evaluate the effectiveness of any internal incentive programs for Front Office, Reservations, Sales and Convention Services. Then provide the General Manager with clear payback analysis; also making necessary adjustments to any program.
  • Responsible for the maintenance of any software programs which contribute to the management of room’s revenue
  • Establish hotel pricing levels in all segments.
  • Monitor competitor strategies and data; maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management. Monitor and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency.
  • Assist with the annual hotel budget development and ongoing results analysis.

What are we looking for?

  • Bachelor’s degree or equivalent experience.
  • 3 years+ experience as a Director or Manager of Revenue Strategy.
  • Previous supervisory/managerial experience.
  • Ability to effectively communicate verbally and in written form with the public as well as other team members.
  • Strong understanding of hotel sales and hotel distribution sources and strategies.
  • Experience with major Hospitality Sales CRM systems.
  • Essential statistical and analytical skills required to identify revenue opportunities and shortfalls.
  • Ability to work both independently and cross-functionally to achieve goals.
  • Ability to thrive in a multi-tasked and fast-paced environment

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

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