Director of Restaurant Operations – N. CA

Mendocino Farms
September 19, 2022
San Jose, CA
Job Type



Los Angeles, CA


At Mendocino Farms, we turn creative sandwiches, salads and more into your favorite food experience. We take our guests on an unexpected culinary adventure made with fresh ingredients and fearless flavor combinations. Its the restaurant where happiness is always an order away.

As aDIRECTOR OF RESTAURANT OPERATIONSfor Mendocino Farms you will lead a team of restaurant operators focused on operational excellence. You will be responsible for leading, managing and developing our operators in the N. CA. area. Youll be an active member of the Operations Leadership Team and help to shape operations strategy as well as ensure that the companys strategic initiatives come to light in your market.

The right candidate is a proven leader and operator, familiar with high growth environments, skilled at managing a P&L, is an excellent communicator, sets a high bar for him/herself, and is adept at developing talent. If you are someone who thrives in a critical leadership position and gains personal satisfaction when sharing knowledge and driving operational excellence, then this is a great role for you.

This role will be based in the N. CA. area and will require travel throughout the N. CA area to Mendocino Farms locations.


  • Manage field operations teams to deliver on our mission of Eat Happy
  • Maintain company culture and team morale
  • Manage day-to-day operations while also working toward long-term business goals
  • Monitor and drive flawless execution in our restaurants to ensure all aspects of the business meet established guidelines and standards
  • Hire, develop and train the team and provide paths for growth within our company
  • Assist with the development of strategic and tactical plans for the market and ensure the completion of each, holding individuals accountable to assigned tasks
  • Monitor all aspects of the business using the various methods and reporting tools available (Daily sales reports, score cards, guest insights, labor and food cost tools), and then use the data and personal observations to coach and re-established goals
  • Develop and execute plans and initiatives that consistently achieve and beat the company's desired sales and profitability targets
  • Champion the operating culture by delivering a high level of system-wide operations execution that exceed guest expectations
  • Ensure flawless execution and results of new restaurant openings (pre and post opening)
  • Develop and maintain relationships across the company to ensure productive partnerships with various cross functional business partners and disciplines at Base Camp (Corporate Office).
  • Deliver consistently on the company's goals and KPIs
  • Lead by example through effective coaching, motivating and reinforcing the company's operating principles and core values
  • Demonstrate progress through analysis and forecasting and presentation of conclusions and recommendations to the executive team.
  • Ensure compliance with all local laws and regulations as well as company policy
  • Maintain a strong industry network and local market knowledge for our brand

Qualifications & Requirements:

  • 7+ years of successful restaurant management/leadership operations experience required
  • Previous senior leadership experience leading large restaurant teams in a geographically dispersed operations environment
  • Demonstrated ability to lead people and get results through others
  • Ability to organize and manage multiple priorities
  • Familiar with Microsoft Office, and experience with using Excel
  • Managed high-performance teams and is a strong team player
  • Skill in assessing and prioritizing multiple tasks, projects, and demands
  • Strong written and verbal communication skills

Benefits include:

  • Competitive salary + Bonus
  • Meal privileges
  • Health benefits
  • 401k Plan
  • Paid Vacation

Physical Requirements

  • Must be able to lift 25 pounds.
  • Sitting / standing 6-8 hours.
  • Hand use: single grasping, fine manipulation, pushing and pulling
  • Work requires the following motions: bending, twisting, squatting, and reaching

* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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