Customer Service Representative

Robert Half
Published
December 30, 2021
Location
Milpitas, CA
Category
Job Type

Description

Ref ID: 00110-9503207689

Classification: Customer Service Representative

Compensation: DOE

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. 

Customer Service Representative Responsibilities: 

*Effectively manage large amounts of incoming calls 

*Generate sales leads 

*Identify and assess customers' needs to achieve satisfaction 

*Build sustainable relationships of trust through open and interactive communication 

*Provide accurate, valid and complete information by using the right methods/tools 

*Meet personal/team sales targets and call handling quotas 

*Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution 

*Keep records of customer interactions, process customer accounts and file documents 

*Follow communication procedures, guidelines and policies 

*Take the extra mile to engage customers 

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