Customer Service Representative

Austin Staffing, Inc
Published
September 15, 2021
Location
Mountain View, CA
Category
Job Type

Description

Austin Staffing Inc. is hiring numerous Customer Service Representatives (CSR’s) to support a well know social media platform in Mountainview, CA. This is estimated to be a 6-month project, with the possibility of extension, but no guarantees. You will be working directly for our customer, not Austin Staffing Inc. This is an onsite 8 am to 5 pm Monday – Friday position in Mountain View. This is NOT a remote position.

In this role, you will be providing high-touch product support to users using social media platforms. Our Social Media Support Consultants support customers with navigation, best use cases, troubleshooting, and provide continuous improvement for our clients.

Our customer is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

Benefits and Pay:

  • Starting pay rate of $25 per hour
  • Bonus Opportunities include $500.00 for completion of initial training (2 weeks) and an End of Season / Project end bonus of $1500.00
  • Paid Training Program
  • Employee advancement opportunities
  • An exciting company culture focused on teamwork and inclusiveness

Responsibilities:

  • Be the first line of support for high valued users on the social media platform
  • Ensure that these users are treated with the highest level of care and empathy
  • Act as a resource to answer any product, account, or profile questions a user might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required.
  • Where users are identified as having become unsure of the next steps, proactively follow up with them to determine what the client can do to assist their progress.
  • Flag and report profile status and provide regular updates to the user
  • Be able to move fast internally through escalations to get the user’s account to be active.

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