Customer Service Representative

Robert Half
Published
September 2, 2021
Location
San Mateo, CA
Category
Job Type

Description

Ref ID: 00430-0011955363

Classification: Customer Service Representative

Compensation: $20.90 to $24.20 hourly

OfficeTeam is working with a fast-growing startup in the video-based surveillance space is looking for Product Orders and Returns Representative for their thriving business. They are looking for someone who loves problem solving and will find the best possible solution for their clients. Although this job requires excellent customer service, it requires a lot of research and product analysis. If want to work in an exciting, team oriented environment with plenty of perks (free lunches, barista on site, fully stocked kitchen, valet parking, Caltrain stipend), then this may be the job for you. Please see the description below and if interested, apply now!

**4 Year Degree Required**

Responsibilities

  • Process incoming orders, validate that purchase order contents are correct, engage with our warehouse to ensure timely dispatch.
  • Process incoming returns from our customers and warehouse. This includes receiving, categorizing and initiating refurbishment process.
  • Communicate order and return status updates to customers and internal stakeholders. This will be done via email, phone and in person.
  • Work with the larger operations team to handle any escalations or exceptions.
  • Collaborate with finance on various returns / orders issues.
  • Take on other projects and tasks to help support Verkada operations

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