Customer Service Representative

Published
July 10, 2021
Location
Morgan Hill, CA
Category
Job Type

Description

Order Processing, Quote Generation and be the primary point of contact for all customer inquiries.

MAJOR DUTIES AND REQUIREMENTS:

Coordinate request for quote activities including accurate, consistent pricing and lead time information within customer's requested time frame. Prepare quote based on information provided by Sales and Customer. When appropriate follow-up with customers and make order revisions to meet customer needs.

Review purchase orders and process subsequent sales orders to ensure sales orders are complete and accurate. Provide acknowledgements and be aware of discrepancies in order information when applicable and follow-up accordingly.

Continuously examine and improve processes by active participation in customer related and departmental processes/projects. Apply continuous improvement to all areas.of responsibility to maximize efficiency of department as a whole. Coordinate resolution of quality, pricing, and invoicing issues and associated internal corrective actions.

Communicate regularly with sales and manufacturing on quotes, orders, delivery and customer issues. Interface with production and shipping schedules to meet customer's needs. Communicate information, both written and verbal, in a clear, concise and professional manner. Position requires multi-tasking, accuracy, high degree of organization and the ability to maintain control of multiple inputs in an efficient and calm manner.

Understand and proactively provide accurate and timely information to customers regarding their orders, schedule changes, purchase order changes, shipping information, backlog and any additional needs. Administer complex purchase orders/contracts according to terms and conditions, including change management and inventory management strategies. Coordinate resolution of quality, pricing, and invoicing issues and associated internal corrective actions.

Comply with policies, procedures, Code of Business Conduct, and performance standards.

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