Customer Service Rep

IMG Corporations
Published
May 8, 2022
Location
San Lorenzo, CA
Category
Job Type

Description

The Customer Success Associate (or CS Associate) works at the heart of our company! In this role, you’ll be communicating directly with our customer, helping them get the most out of us, solve their biggest challenges, and provide an experience that feels seamless.

This role is an excellent opportunity for a new college graduate or an entry level job seeker to join an up-and-coming company- and values-driven organization at an exciting hyper-growth stage. We're looking for a detail-oriented and service driven Customer Success Associate to be one of the first additions to our customer service team! You will play an irreplaceable role in the success of our business working with our customers to spread our passion for a better customer service experience.

Are you a thoughtful teammate, an active listener, and intrinsically motivated to improve the world around you? Join us in keeping IMG running smoothly, as a core member of a growing team.

The Day to Day:

  • Your day-to-day responsibilities will consist of communicating with our customers on multiple platforms.
  • We are a proactive customer facing business looking to build a best-in-class team whose passion to serve our customer is a top priority.
  • Deliver exceptional service to customers
  • Become an expert in our internal management system in order to efficiently respond to requests and maintain strong customer relationships
  • Use our communication software to interact with your teammates, management, and other departments
  • Document all inquiries
  • Manage time effectively; meet personal and department goals

The experience you have:

  • Extremely organized with strong attention to detail
  • Able to think outside the box and solve problems creatively
  • Eager to learn new things and proficient in navigating a multitasking schedule
  • Energized and motivated by a fast-growing business that is constantly evolving
  • Strong written and verbal skills
  • Empathetic with an ability to adapt your communication style to your audience
  • Passionate about our mission of changing the way we help our customers
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