Sr. Manager, Academic Programs Communications (Teachers College)

Western Governors University
April 15, 2021
Atlanta, GA
Job Type



Position Summary

The Senior Manager of Academic Communications will lead efforts and collaborate with shared service teams to achieve internal and external communication goals related to the college strategic and operational plans. This individual will support the college SVP in the development and execution of a communications plan to support the college’s mission, goals, and objectives. The senior manager will develop communication strategies to improve professional development experiences, product launches, field community of practice engagement etc. This individual will work with leadership to create internal and external presentation materials. The senior manager will be responsible for the communication and training plan for department initiatives. The senior manager will effectively influence change in a highly matrixed organization while ensuring timelines and objectives of departmental strategies and initiatives are met in a timely manner. This communications professional is skilled at distilling complex information into understandable and engaging messaging. This individual is a creative thinker who is comfortable working with leaders at all levels.

Essential Functions and Responsibilities:

  • Develops and implements communication and training initiatives to support college operational and strategic plans
  • Works cross-functionally with stakeholders to devise specific communications materials for internal and external audiences
  • Champions change management by developing proactive and reactive messaging around challenging issues
  • Creates thought leadership content to establish credibility with external audiences, including presentation content and talking points for external meetings and events
  • Identifies creative and innovative ways to communicate strategic initiatives to internal and external audiences
  • Creates and edits specific communication pieces and works with design team to ensure timely delivery of all graphic content
  • Ensures content is clearly and accurately communicated and is consistent with the university’s and department’s brands
  • Collaborates with senior leadership to identify and develop communications strategies that will maintain and increase visibility and trust
  • Coordinates as needed with affiliate organizations to provide articles and content for their publications
  • Develops communications strategies that ensure large, multifaceted projects are implemented successfully
  • Creates compelling written and visual communications for multiple audiences through various communication channels
  • Tracks the effectiveness of communication plans and strategies and implements continuous improvement initiatives to make the communications process more efficient for future projects
  • Collaborates on the development of college plans for employee training and development that promotes employee engagement, growth, and retention
  • Establishes communication, training, and documentation guidelines to ensure all teams are following the most recent developments and processes
  • Collaborates with stakeholders on the design, delivery, and continuous improvement of training programs and materials as well as ongoing learning opportunities across the organization
  • Provides measurable feedback to direct reports and suggestions for improved performance
  • Holds direct reports accountable to performance metrics

Knowledge, Skill and Abilities

  • Ability to organize, coordinate, and direct team activities and results
  • Ability to coach and develop direct reports
  • Ability to work effectively in a highly matrixed organization
  • Ability to influence others and build relationships at all levels
  • Ability to be an agent of change in a rapidly changing environment
  • Excellent organizational and time management skills, including the ability to effectively manage multiple priorities
  • Sound judgment and decision-making skills
  • Effective, clear written and verbal communication skills, with the ability to tailor messages to the appropriate audience


Minimum Qualifications:

  • Experience in dealing with issues around content, trust, and safety
  • Bachelor’s degree in marketing, journalism, business, or related field
  • Four years of experience in communications, PR, or related field
  • Excellent written and verbal communication skills
  • 3+ years leading and managing people, teams, or projects
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