Senior Manager, Analytics Operations

Robert Half
May 13, 2022
San Ramon, CA
Job Type



Senior Manager, Analytics Operations




The Sr. Manager, Analytics Operations ensures Robert Half’s Global Marketing Analytics (GMA) organization has the right process, documentation, and planning in place to meet the data needs of a modern marketing department. Reporting to the Sr. Director Global Marketing Analytics, this leader will play a critical role in connecting the dots, establishing and implementing processes, and ensuring transparency across a fast paced, multifunctional organization.

Key responsibilities include developing actionable roadmaps that align with digital product and marketing objectives, creating and implementing procedures / processes / systems that streamline analytics workflows from the ground up, facilitating coordination and communication between analytics leaders and key stakeholders / vendors, collaborating with scrum master(s) to program biweekly sprints, and leading a team of system analyst(s) and program manager(s).

Specific responsibilities include:

  • Lead Process and Documentation Strategy
    • Work with Scrum Master(s) to identify areas for improvement, efficiency, and implementation of best practices across the analytics development lifecycle
    • Work with GMA leadership to develop and implement procedures and systems that continually improve and streamline the operation, prioritization, and management of analytics workflows
    • Establish and / or refine technical documentation best practices, standards, and project tracking techniques
    • Create, update, and secure stakeholder buy-in of the Service Level Agreement (SLA) document defining processes, procedures, and mutually understood expectations
  • Cross-Team Coordination and Vendor Management
    • Facilitate coordination and ensure clear communication to align Marketing Analytics with key stakeholders in Information Technology, Marketing, and Product
    • Cultivate relationships with key technology and agency partners to ensure effective use of consulting and support hours. Act as a conduit to ensure rapid escalation when urgent vendor needs emerge
    • Develop deep understanding of Marketing Analytics tools, technologies, and processes to ensure projects involve the right SMEs and processes
  • Strategic Planning and Road Mapping
    • Support the Sr. Director, Global Marketing Analytics in development of strategic planning through roadmap, platform, and process recommendations that enhance and grow Robert Half's analytics capabilities
    • Lead Analytics Program Manager(s) in the development, ownership, and execution of portfolio management strategy inclusive of roadmapping, capacity/resource allocation planning, and prioritization
  • Sprint Programming
    • Ensure high priority initiatives are visible to Marketing Analytics stakeholders and in an appropriate sprint in alignment with strategic roadmaps
    • Work with Marketing Analytics Scrum Master(s) to adjust in-process sprint to accommodate emergent tasks that are critical and urgent and blocking initiatives.
    • Lead Marketing Systems Analysts in ensuring completeness of business requests inclusive of clear requirements, solution research, proper scoping and timeline, and appropriate resource assignment prior to entering sprint.


  • Bachelor's degree or equivalent work experience; MBA or other advanced degree preferred
  • 6+ years project / program / portfolio management experience with significant responsibility progression, 4+ years supporting technical / analytics focused team in an agile environment, 3+ years people managing, +3 year working on an analytics highly preferred
  • Excellent understanding of project management methodologies including planning and scheduling, risk, issue, change management, and critical path analysis
  • In depth understanding of agile methodologies. Proficiency with scaled agile frameworks preferred
  • Proficiency with roadmapping and project management tools; specific experience with Miro, Confluence, JIRA, and Workfront preferred
  • Deep understanding of product/technology/industry:
    • Analytics, Data Engineering, Marketing, Advertising, Digital Product, Experimentation
  • Ability to lead, coordinate, and collaborate with technical teams
  • Excellent understanding of Marketing/Advertising Technology and Analytics landscape.
  • Experience or familiarity with tools and systems leveraged by a modern Marketing Analytics team
    • Google Analytics, GTM, Tealium, Firebase, JIRA, Google Cloud Platform, Domo, Invoca, ObservePoint, FullStory, Effective Experiments, VWO preferred
  • Professional certifications/licenses: PMP, P2F, CSM, P2P, CSP, CRM, 6-SIGMA, PgMP, PRINCE2, MSP, SAFe 5 (preferred)
  • Excellent communications skills – must be able to explain complex technology solutions in ways that are understandable and actionable to vendors and marketing program owners, at Director levels.
  • Must also be able to clearly articulate both strategic direction, and tactical actions to Director Levels, IT team, and marketing stakeholders.
  • Outstanding organizational skills - experience project managing multiple concurrent initiatives, coordinating workstreams, targeting milestones against deliverables. 
  • Detail oriented with strong analytical ability.
  • Must be able to clearly work with marketing program owners to determine business needs and requirements and then translate that into technical requirements for direct reports and vendors.
  • Aptitude for managing a team that supports multiple complex, concurrent initiatives.
  • Demonstrated skill at transforming business requirements into actionable product roadmaps.
  • Ability to set team priorities and guide direct reports based on high level direction of Sr. Director, Global Marketing Analytics.

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