Senior Jamf Technician

Published
December 30, 2020
Location
San Jose, CA
Category
Job Type

Description

Help Desk Techs interested in a Fast Growing Startup Take a Closer Look!

This Jobot Job is hosted by: Jenner Wiggins
Are you a fit? Easy Apply now by clicking the "Apply on company site" button and sending us your resume.
Salary: $90,000 - $110,000 per year

A bit about us:

We are a MSP that provides helpdesk, network, cloud, Cybersecurity, and server based services.

Why join us?

  • Our office has all the features of a typical startup: ping pong table, free snacks, and lots of interaction with talented and interesting people
  • Monthly social events like happy hours, bowling, go-karting, and pool
  • Annual company-wide camping retreat every Summer
  • 100% coverage for medical/dental/vision premiums and more
  • $125 monthly cell phone reimbursement

Job Details

SUMMARY: Working directly with our clients solving their technical problems, Participating in a reasonable on-call rotation, Answering technical phone calls and responding to technical emails, and Helping junior level technicians by answering questions and coaching them.

MUST HAVES:

  • Jamf Experience!

PERCENTAGE BREAK DOWN:

  • 75% Working on Jamf, setting up new Jamf servers, configuring servers & policies, maintenance and response work on high-level request from clients.
  • 25% Project work with MS Azure and configuring with VDI, InTune, and AWS.

DUTIES & RESPONSIBILITIES:

  • Demonstrable experience supporting PC & Mac workstations
  • Advanced level experience with server technologies (Windows Server, Active Directory, Group Policy, Remote Desktop Servers, VMware, Jamf, VDI, Azure, AWS, InTune),
  • Advanced level networking environments (DHCP, DNS, VPN, switching and routing)
  • At least 7 years of help desk experience
  • Strong professional and technical communication skills (both written and verbal)
  • A calm and focused approach to high-pressure situations
  • The ability to be receptive and action-oriented in response to constructive feedback
  • A passion for developing hard and soft skills and career advancement
  • A strong dedication to developing technically and to delivering world-class customer service
  • Working directly with our clients solving their technical problems
  • Participating in a reasonable on-call rotation
  • Answering technical phone calls and responding to technical emails
  • Helping junior level technicians by answering questions and coaching them

EDUCATION & EXPERIENCE:

  • Bachelors Preferred
  • Experience from an MSP Environment
  • Jamf Experience
  • Azure Experience
  • InTune Experience

Interested in hearing more? Easy Apply now by clicking the "Apply on company site" button.

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