The Residential Security Team Leader leads a team of 5 Executive Protection Agents for the purpose of providing exceptional Security for our valued clients.
- Government, Military, Law Enforcement, or 3+ years in a security role
- Associate degree accepted; Bachelor's Degree is a plus
- Training and experience in Executive Protection or Residential Security
- Current CPR/AED/First Aid certification
- Current California BSIS Guard Card
- Current California BSIS Exposed Firearms Permit
- Valid US Passport required
- Valid State driver license
- Fluently read, speak and write the English language
- Understands basic operations and technical troubleshooting for a wide variety of devices (e.g., laptop computers, access control systems, record-keeping software)
- Ability to work independently while establishing relationships with colleagues and clients
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear. This position requires the ability to occasionally lift objects up to 100 pounds and stand and sit for extended periods. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Position Type/Expected Hours of Work: This position is a contract position. Evening, overnight, and weekend hours will be required.
Work Environment: Exposure to several natural elements may include heat, cold, rain, snow, and high winds.
Preferred Education and Expertise
- Graduate of an Executive Protection Course
- Graduate of a Security Driving Course
- Multi-lingual and multi-cultural skills preferred
- Demonstrated history of maintaining strict confidentiality
- Must be able to quickly adapt to changes during critical incidents and problem-solve with available resources
- Effective conflict resolution skills
- Experience writing reports and following Residential Command Post SOPs
- Have a current understanding of all local and state use of force laws
- Experience collaborating with local Police Departments and Emergency Services
• Be responsible for safeguarding the client(s), and client(s) assets
• Incorporate the client(s) core values and code of conduct in all decisions and actions. Be responsible for making real-time operational decisions that enhance safety for the client(s) and immediate family members when needed
• Monitor the residences’ intrusion detection systems, panic alarms, and camera systems
• Demonstrate effective communication with the client(s), Crisis24 Executive Protection Division, and other protective services team members
• Check-in every 30 minutes to the Crisis24 G-SOC at (954) 252-0166 while on duty
• Be accountable for their actions, communication, and customer service decisions.
• Collaborate to develop and follow security and best practice protocols and will ensure that all the onsite staff is trained periodically if needed in each residence.
• Create and fill out daily reports
• Review and adhere to Crisis24 Executive Protection Division Command Post SOPs
• Promote and establish effective working relationships with the client(s), and the protective services manager to quickly resolve operational issues without affecting the client(s) quality of life
• Conduct ongoing threat, risk, and vulnerability assessments of the residential environment. Maintain and manage all security logs, radio logs, visitor information, residence audits, vehicle inspections, and security phone communication. Receive, document, and communicate all deliveries
• Establishing professional working relationships and serve as the primary point of contact for all vendors and private contractors assigned to work at the residences or directly involved with the client(s)
• Maintain client(s) security vehicles as required
• Prepare and review timesheets for Payroll in a timely manner. (Payroll runs from Sunday to Saturday and the company holds one week pay)
• Prepare schedules as necessary
• Fill out COVID-19 documentation needed as well as weekly reports
• Maintain all protective service perishable skills, such as firearms (if applicable),
• Maintain all protective service perishable skills, such as firearms (if applicable), medical, and driving, through sustainment training
• Be responsible for providing transportation for the client(s) when requested
• Maintain a professional working relationship with local law enforcement in the residential environment
• Establish, review and maintain security and best practice protocol and training for all onsite staff in each residence if applicable
*This job description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of leadership at any time with or without notice.
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.