Program Manager III

November 20, 2021
Mountain View, CA
Job Type


Position Description
Project Overview:
The "World's Largest Search Engine's" Hotel Center allows hotel owners and online travel agencies to display their room prices and availability across our platform and to drive more bookings. You will be working to connect even more hotel owners through our Travel Partners API by helping them onboard and resolve account issues.
Overall Responsibilities:
Provide proactive and reactive technical information and solutions for onboarding partners. This includes troubleshooting XML price feed and account related issues. This is a highly cross-functional role where you build your product expertise and help drive toward scalable solutions.
Top 3 Daily Responsibilities:

  • Work closely with sales/BD, PM and engineering to respond to technical support questions from hotel partners. Own partner issue escalation, triage and prioritization and manage necessary internal and external communications.
  • Develop and publish external and internal support content to allow for partner self-diagnosis and scaled support.
  • Identify trends and communicate actionable insights to product stakeholders and sales
  • Skill/Experience/Education

  • Experience working with and managing external partners and/or customers.
  • Experience with web technologies such as HTML, JavaScript, XML, and HTTP.
  • Expertise with regular expressions and URL structure (e.g., parts of a URL including query parameters).
  • Being able to navigate the Chrome Developer Tools, such as understanding hosts where a page is loading resources.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills and solution-oriented attitude.
  • Logical thinking and independent decision making skills.
  • Superior problem solving and analytical skills.
  • Be extremely detail-oriented while doing repetitive tasks.
  • Desired

  • Strong project management, analytical, troubleshooting and problem-solving skills.
  • Strong commitment to quality, architecture, and documentation.
  • Ability to multitask, set priorities and work efficiently in a high-paced environment.
  • This particular client is requiring that all new hires show proof of Covid-19 vaccination. However, accommodation considerations will be reviewed for those that cannot be vaccinated for medical, religious, or other reasons protected by law.

    Equal Opportunity Employer/Veterans/Disabled

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