Program Manager III

November 20, 2021
Mountain View, CA
Job Type


Client’s Hotel Center allows hotel owners and online travel agencies to display their room prices and availability across client properties and to drive more bookings.

- You will be working to connect even more hotel owners through our Travel Partners API by helping them onboard and resolve account issues.

Overall Responsibilities:

- Provide proactive and reactive technical information and solutions for onboarding partners.

- This includes troubleshooting XML price feed and account related issues.

- This is a highly cross-functional role where you build your product expertise and help drive toward scalable solutions.

Top 3 Daily Responsibilities:

- Work closely with sales/BD, PM and engineering to respond to technical support questions from hotel partners.

- Own partner issue escalation, triage and prioritization and manage necessary internal and external communications.

- Develop and publish external and internal support content to allow for partner self-diagnosis and scaled support.

- Identify trends and communicate actionable insights to product stakeholders and sales

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