Client’s Hotel Center allows hotel owners and online travel agencies to display their room prices and availability across client properties and to drive more bookings.
- You will be working to connect even more hotel owners through our Travel Partners API by helping them onboard and resolve account issues.
- Provide proactive and reactive technical information and solutions for onboarding partners.
- This includes troubleshooting XML price feed and account related issues.
- This is a highly cross-functional role where you build your product expertise and help drive toward scalable solutions.
Top 3 Daily Responsibilities:
- Work closely with sales/BD, PM and engineering to respond to technical support questions from hotel partners.
- Own partner issue escalation, triage and prioritization and manage necessary internal and external communications.
- Develop and publish external and internal support content to allow for partner self-diagnosis and scaled support.
- Identify trends and communicate actionable insights to product stakeholders and sales