Product Designer The Elevator Pitch: Why will you enjoy this new opportunity? The world is changing fast! Corporations, governments, schools, hospitals are all feeling immense pressure to offer work-from-anywhere or buy-from-anywhere technology. Organizations of all kinds need to be able to securely develop and launch applications across hybrid and multiple clouds. All are in desperate need for an IT infrastructure that lets organizations launch -- and employees and customers access -- applications from any device, anywhere, on any cloud, all while being secure. VMware provides the solution. You won’t find another company that offers the breadth of innovative technology designed for an unpredictable world. This is why you will love designing solutions that support one of the most highly regarded brands in the IT and Cloud Services industry. Our 350,000 enterprise and business customers (which includes 98% of Fortune 500) rely on VMware to make their digital transformation possible. As a Product Designer in the IT UX team, you will be a vital link between colleagues, customers, and partners, and you will have the opportunity to shape how VMware – and the world -- meets the challenges of today and beyond. Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? The primary objective of this position is to design, lead, and drive inclusive, human-centered design solutions across our internal colleague- and business-facing IT applications. Our design team supports back-end business and product applications, colleague experiences, and integrates a complex ecosystem to improve the ease, clarity, and speed of our business. Within the first three months- Get to know about VMware Design processes, tools, and colleagues by attending internal trainings, reading technical material, and having conversations with key stakeholders. Begin understanding the core personas, workflows, and applications of the product segment(s) you will be supporting. Meet with your colleagues in the design and cross-functional teams to develop relationships with them, understand project scopes, and proactively establish trust and rapport that will help drive design initiatives in the future. Focus on small wins that will help establish a good rapport with your peers. Within the first six months- Following a user-centered design process, deliver designs for impactful initiatives focusing on end-to-end workflows and conducting thorough research to gain confidence in your design decisions. Collaborate and engage with other designers, strategists, architects, researchers as needed. Develop a cadence for connecting with the cross-functional team and partners in your domain. Demonstrate careful listening to stakeholder feedback while still maintaining ownership and autonomy over the design decisions. Resolve conflicts and make timely decisions by being thoughtful and informed at the same time. Agree to disagree and commit. Deal with different personality types with empathy and choose battles where our customers will have the maximum positive impact. Work with engineering to ensure design specifications were followed in the implementation and resolve any fit and finish issues. Beyond six months- Support colleague product designers, design strategists, architects, managers, and cross-functional stakeholders to identify long-term strategic design initiatives that are visionary in nature. Bring visionary ideas to life by documenting end-to-end workflows, rapid prototyping and validate with users as needed. Iterate on the designs as needed and work with PMs to influence the product roadmap. Set a direction for the design team by identifying smaller initiatives that connect with the vision. What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Responsibilities Employ user-centered design processes and methods to drive improvements to the user experience of VMware internal, business-critical applications for both OCTO and CDTO. Collaborate with stakeholders, product management, governance, and engineering teams to identify product goals and vision. Partner with user experience researchers to talk directly with customers to understand the user needs, goals and motivations. Independently conduct user and/or competitive research as needed. Work to fulfill a design strategy that supports customer needs and business goals. Provide detailed end-to-end workflows and user flows illustrating the solution. Champion accessible design, and contribute to improving organizational understandings of and commitments to delivering inclusive solutions that conform to WCAG and internal design requirements. Closely collaborate with a geographically spread design team to co-design while ensuring consistency within and across the ecosystems. Advocate for user’s needs throughout the development lifecycle in an agile/iterative environment to ensure problem-solution fit. Verify and improve on designs through reviews, validations and formal usability testing with end users. Review UI implementation and engage with engineering to address fit and finish issues. Become a subject matter expert with the ability to understand the latest architecture, technology, solution, market trends, as well as competitive offerings related to VMware cloud. Bring your unique talents to the team, contribute to a coherent team culture that attracts and retains awesome people. What is the leadership like for this role? What is the structure and culture of the team like? You will be joining the VMware IT User Experience team in the Office of Digital Transformation. The team is managed by Kristina Ross, a veteran with 25+ years of experience in the design field, with deep background in application UX design, research, and management. The team is geographically dispersed, with a portion of the team distributed across the US, Bangalore, India, and Sofia, Bulgaria. The team culture is based on building trust, is highly collaborative and focused on establishing relationships within design and cross-functional teams. If you are passionate towards your craft and would like to stretch your skills to scale at the global level, we’d love to hear from you. We value commitment, relentless pursuit towards excellence and a customer-first mindset, while carefully balancing the business needs. Where is this role located? Remote in United States: This is a full-time remote role, with the option to choose a hybrid, in-office schedule if preferred, at the Palo Alto campus. What are the benefits and perks of working at VMware? You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com. Employee Stock Purchase Plan Medical Coverage, Retirement, and Parental Leave Plans for All Family Types Generous Time Off Programs 40 hours of paid time to volunteer in your community Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities Financial contributions to your ongoing development (conference participation, trainings, course work, etc.) Wellness reimbursement and online fitness and wellbeing group classes Category : Engineering and Technology Subcategory: User Experience Experience: Manager and Professional Full Time/ Part Time: Full Time Posted Date: 2022-04-14 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
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