Operations Administrative Support – San Jose, CA

Published
February 24, 2021
Location
San Jose, CA
Category
Job Type

Description

Badger Daylighting is seeking an Operations Administrative Support professional to work in our San Jose, CA location. The Operations Support reports to the Senior Customer Service Administrator, the Operations Support will be responsible for supporting and coordinating the administrative and customer service aspects of the business.

 

Key Accountabilities

  • Go through employee time in Workforce
  • Make time adjustments to employee time
  • Compare ticket time billed vs non billable vs Geotab
  • Ensure state and federal laws are being followed
  • Look over tickets to ensure overtime, water, dispositions are billed correctly
  • Review and compare manger and customer notes from operator
  • Email job contact for any coding required by customers – stamps, PO’s, signatures
  • Upload and attach any back up documentation required by customer
  • Update any tracking spreadsheets required by customer
  • Reach out to contracts department for PO’s to be uploaded and add PO to the job
  • Assist with gathering information for credit/rebills.
  • Submit ticket correction forms for completed tickets not yet invoiced
  • Approve tickets
  • Verify 3rd party charges are correct on tickets vs invoices received
  • Add any sales tax required not on ticket
  • Assist with PO tracking when required
  • Work with billing, AM’s, contracts, collections and customer reps to solve any billing issues. Look up credit memos in CRM and send invoices when requested
  • Manage Career Ladder
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