Manager, User Experience (UX)

Published
November 14, 2020
Location
San Jose, CA
Category
Job Type

Description

Power the Possibilities
The CDK Global technology team is looking for collaborative innovators who are passionate about making their mark on emerging enterprise software products. We’re building and developing cloud technology for the automotive retail industry
that will change the landscape for automotive dealers, original equipment manufacturers (OEMs) and the customers they serve.

Be Part of Something Bigger
Each year, more than three percent of the U.S. gross domestic product (GDP) is attributed to the auto industry, which flows through our customer, the auto dealer. It’s time you joined an evolving marketplace where research and development
investment is measured in the tens of billions. It’s time you were a part of something bigger.

We’re expanding our workforce – engineers, architects, developers and more – onboarding early adopters who can optimize, pivot and keep pace with ever-evolving development roadmaps and applications.

Join Our Team
Growth potential, flexibility and material impact on the success and quality of a next-gen, enterprise software product make CDK an excellent choice for those who thrive in challenging, fast-paced engineering environments.
The possibilities for impact are endless. We have exceptional opportunities to evolve our industry by driving change through new technology.

If you’re ready for high-impact, you’re ready for CDK.

Accelerate Your Career

Drive global technology

 

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers. CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.

 

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

 

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.

 

Position Summary

 

The Manager of User Experience (UX) is responsible for the user experience and user interface of assigned CDK Global products in North America. The Manager of UX leads a team of UX Professionals to design best-in-class solutions, some of which touch every one of the company’s Customers, Service Advocates, Internal technical users and end consumers.

In addition to being a leader within the Product Organization, the Manager will collaborate with leaders in Development, Product Management, Sales and Marketing to both learn and shape product roadmaps. The Manager will drive research and usability with users at dealerships and will be a leader, coach and manager to assigned UX Professionals, ensuring quality and efficiency.

Position Responsibilities & Essential functions

  • Directs the design and evaluation of the UX for CDK’s applications

  • Manages the activities related to providing usability support to product teams, develops methodologies and procedures used in the testing, analysis and investigation of applications/systems, as well as graphical, web, multimedia, voice response, and conversational user interfaces

  • Empowers the team to practice the faculties of UX: research, AI, interaction, visual and usability. Manages team allocation and reviews sprint stories.

  • Provides design consultation. Acts as an internal consultant providing business and technical guidance. Works with development teams, content developers, users, and other stakeholders to apply CDK standards.

  • Communicates with technical and non-technical staff to ensure alignment.

  • Facilitate meetings with development teams, Product Managers, Users, and other stakeholders to share and reach alignment on UX activities and artifacts.

  • Influence and uphold UX team goals.

  • Comfortable managing projects where solutions are not well defined and priorities evolve.

  • Maintains a healthy and diverse team culture.

 

Qualifications & Job Requirements

  • Bachelor Degree (Masters Degree Preferred)

  • 10+ years of progressive experience with UX Research and Design

  • 4+ years of people management experience, with proven ability to lead, motivate, coach and influence team members that are part of a matrix organization

  • Cultural awareness and experience working with non-US-based colleagues

  • Experience working remotely with a global team 

  • Familiarity of machine learning, AI, Voice Analytics, Chat Bots is a plus

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  

Apply
Drop files here browse files ...

Related Jobs

November 14, 2020

Author: