LHI – Clinical Support Coordinator – La Crosse, WI or US Telecommute

UnitedHealth Group
June 28, 2020
San Jose, CA
Job Type


Energize your career with one of Healthcare’s fastest growing companies.  

You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.
LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system. LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on-location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.
There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life’s best work.SM
As a Clinical Support Coordinator, you’ll evaluate and approve Veterans Benefit Administration (VBA) Order Requests and determine appropriate Disability Benefit Questionnaires (DBQs) to assign for identified health conditions identified on order requests per the contract requirements.  Review Compensation & Pension (C&P) request documents and claims file for completion of the claims file outline to facilitate LHI providers in location of pertinent information to ensure timely review and accurate completion of Disability Benefit Questionnaires (DBQs).  Communicate with a diverse group of people/disciplines while serving as a point of contact (POC) for internal and external entities. Monitor, manage and prioritize all VA Clinical Operations order related tasks for this role to facilitate controlled workflow to meet or exceed contractual requirements.    
This position is full-time (40 hours/week) Sunday through Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:00am to 6:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 328 Front Street South, La Crosse, WI 54601 or enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
  • Evaluate and approve order requests.
  • Collaborate with Veteran Services and Medical Director regarding difficult Disability Benefit Questionnaire (DBQ) order requests; completion of system generated tasks.  
  • Ongoing communication within the VA Clinical Operations Department and other LHI departments to ensure order requests are accurate before approving.
  • Review Compensation & Pension (C&P) request documents and claims file for completion of the claims file outline to facilitate LHI providers in location of pertinent information to ensure timely review and accurate completion of Disability Benefit Questionnaires (DBQs).
  • Other duties as assigned.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED

  • Experience/completed training with at least one of the following:

o   Medical Assistant

o   LPN

o   Health Information Technology (HIT)

o   EMT

o   Medic

o   Corpsman

o   Completion of the Clinical Upskilling course

o   Completion of the following 4 courses: Anatomy and Physiology, Medical Terminology, Human Body Systems, and Common Diseases

  • Experience using a computer and Microsoft Office (Microsoft Word and Microsoft Excel) to create, copy, edit, send, and save documents 

Preferred Qualifications:

  • Military experience 
  • Knowledge/experience with traumatic brain injuries and neuropsychological testing
  • National Career Readiness Certificate
  • Knowledge and understanding of CPT and ICD 9/10 coding
  • Experience using Microsoft Outlook (email and calendar management)
  • Ability to identify lab results and ancillary services
Telecommuting Requirements:
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Careers with LHI. Our focus is simple. We’re innovators in cost - effective health care management. And when you join our team, you’ll be a partner in impacting the lives of our customers, and employees. We’ve joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We’re located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We’re supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission - driven focus. For you, that means one incredible team and a singular opportunity to do your life’s best work.SM 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: UHG, La Crosse, WI, Healthcare, LPN, Medical Assistant, HIT, EMT, Medic, Medical Reviewer, Case Manager, Medical Support Coordinator, Medical Admin
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