Description
This Level 4 Support position will provide system hardware / software upgrades, system repair, KVM, and PDU install and debug in a lab environment. Hardware / software upkeep to include assistance with client compliance and procedural enhancements, system assembly, and system image creation for non-standard desktop, laptop, and KVM hardware located in the data center / lab used in the iLab virtual environment. OS includes Windows and Linux / Unix. Acronis setup, DataGrove setup, and other system maintenance as requested.
Responsibilities will include:
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Physical Lab Support
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Install updates to firmware or system drivers
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Maintaining servers and KVMs to ensure connectivity
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Setting up multiple clients that connect to one server in temporary lab projects
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Custom OS or software support needed in the Lab environment
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Ability to understand LNSP under EC written guidelines and process
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Complete intake process request i.e. ticketing
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Working knowledge of Linux a plus
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Complete required training (Hazardous materials, data center safety, etc.)
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LTO5 Tape library swap and rotation schedule
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General understanding of Windows Server OS (i.e. 2008R2, 2012R2, 2016)
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General understanding of Blade Servers and enclosure configurations
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General understanding configuring Client VC Flex Cards (Virtual Connect)
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Setting up initial meetings with lab customers to collect customer requirements
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May also be involved in assisting with physical install documentation
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Issues or problems are escalated to site Field Engineer
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Will provide training to Level 3 contractors as needed
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Virtualization Support
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Remote Installation and/or Upgrading of Hypervisor software on blade series hardware
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Integrating Hypervisor Servers into existing Virtualization Environments
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General VM access, configuration, and troubleshooting
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Moving and provisioning of VMs or Image templates within the Virtualization Environments
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Generic Virtualization troubleshooting of hypervisor and web interfaces
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Generic Virtualization Storage troubleshooting
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Guarantee iLab server and KVM connectivity; as well as all non-IT network connected iLab hardware
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General understanding of Virtualization concepts and implementation (i.e. setup, install, configure, troubleshoot)
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General understanding of Network Management (i.e. interconnectivity, integration, Add / Edit / Remove requests, firewall settings)
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General understanding of Remote Connectivity & Management (i.e. integration with iLab, DNS requests, Edit / Change / Remove requests)
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Working knowledge of Windows OS
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Basic knowledge of installing and networking Linux (no Linux OS troubleshooting required)
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W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** eXcell ™ Supports Equal Employment Opportunity** eXcell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .
