Director of Facilities

Align Residential
August 6, 2022
San Jose, CA
Job Type



Align Residential is a boutique residential hospitality management company dedicated to creating unique experiences. We exclusively develop and manage best-in-class assets in leading markets including San Francisco, Seattle, Los Angeles, and Philadelphia. We are customer-focused, resident-obsessed and unwaveringly committed to the highest of standards. We look for big-picture, strategic thinkers with operations and execution experience and an eye for continuous innovation.


The Director of Facilities oversees all maintenance aspects, including initial punch, Day-one capital projects, and day-to-day operations for the team inside our residential buildings in accordance with company policies and standards. The Director of Facilities adheres to the Align Residential standards while effectively managing facilities and maintaining systems that will play a pivot role in the overall property operations.

This is a full-time exempt position located in Jan Jose, California.


General Director of Facilities Duties

  • Hold daily morning meetings with the team and conduct weekly meetings to collaborate with other Directors to discuss open items and develop resolutions.
  • Creating safe, efficient environments for guests and associates.
  • Coordinating remodeling and refurbishment initiatives.
  • Ensure the IT/WIFI connection in the building is always working efficiently and follow up by testing equipment continuously.
  • Provide exceptional customer service by adhering to company standards and responding promptly to all resident concerns and work orders.
  • Develop a reporting metric to track progress & efficiencies in unit repairs to be included in quarterly progress reports.
  • Facilitate dialogue surrounding community issues, conflict resolution, and daily maintenance staff management.
  • Inspect Property on a regular basis to ensure optimal property conditions, general building cleanliness and coordinate any repair or replacement needs.
  • Assure community compliance with Fair Housing requirements and all applicable laws, codes, and ordinances.
  • Ensure that team members always perform work according to Occupations Safety & the Health Act (OSHA) standards and company safety policies.

Managing Maintenance Team

  • Foster an engaging and positive work environment that motivates building maintenance team to produce high-quality results.
  • Perform and oversee maintenance efforts, such as conducting inspections to current employees, qualifying new applicants for the maintenance team and creating an employee development program.
  • Keep the orders/tickets database up to date while monitoring the improvement of residences and facilities.
  • Create a personal and inviting environment for all prospects and residents.
  • Investigate resident disturbances, complaints or requests and provide resolution in accordance with regulations established in the lease agreements and/or Condominium Documents.
  • Inspect Property on a regular basis to ensure optimal conditions and reports any repair or replacement needs to the General Manager.
  • Train associates on safety procedures, proactive maintenance systems and other engineering-related procedures.
  • Resolve resident issues in accordance with regulations established in the lease agreements and/or condominium documents.
  • Complete equipment and supplies purchases for the Property.
  • Maintain inventory of supplies and equipment owned by the property and/or the management company.
  • Order equipment and supplies and arrange for outside vendors as necessary.
  • Oversee and assist in all turns and prepares units for occupancy.
  • Assist in and ensure the completion of resident work orders and maintain a clean working area.
  • Utilize equipment appropriately, and coach team members on proper usage, to prolong its lifespan.
  • Manage Move In / Move Out Process
  • Manage the "Move In" program and ensure smooth transition and execution from a maintenance standpoint.
  • Manage the "Move Out" process to ensure residences are ready for a smooth transition for the new residents.
  • Maintain all signage in optimal condition and visibility, including proper lighting and visible to street traffic.

Manage Permit Process

  • Research and understand required permits and licenses for the property.
  • Apply and attain all required permits and licenses to ensure building compliance.
  • Monitor expiring permits and proactively renew them prior to expiration.
  • Assist the Construction Team in maintaining contact with insurance carriers, fire protection, police departments, and other agencies having jurisdiction over property to ensure that property is complying with codes and regulations of each agency.


  • On-site maintenance team (Carpenters, Electricians, Painters, Plumbers and Maintenance Technicians).
  • Any floating or corporate staff that are visiting the property.


  • Bachelor's degree
  • Management/employee development experience
  • Minimum two (4) years of experience in property maintenance or facilities management.
  • Familiarity with common tools and proficiency in unskilled and semi-skilled maintenance and repair tasks
  • Ability to read and interpret documents such as work orders, safety rules, operating and maintenance instructions, and procedure manuals
  • Exceptional attention to detail
  • Must be available to work on an on-call basis
  • Proficiency with Yardi
  • Excellent verbal and written communication skills
  • Solid analytical, organizational skills and ability to multitask
  • Keen attention to detail with a proactive problem-solving approach
  • Certified Apartment Maintenance Technician (CAMT) certification preferred.
  • HVAC Certification (Preferred)
  • EPA Certification (Preferred)


Ability to comprehend the most complex instructions, correspondence, and reports. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management or public groups.


While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle or feel; and reach with hands and arms. The employee frequently is required to walk, climb or balance, and talk or hear. The employee is frequently required to sit; stoop, kneel, crouch, or crawl; and taste or smell. The employee must frequently lift and/or move up to 25 pounds and, on rare occasions, move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


This job may be performed in both indoor and outdoor settings with a moderate to loud noise level.


The physical demands and work environment characteristics described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Align Residential is an EEO

Relocation Provided: No

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