Desktop Support Analyst

Robert Half
January 2, 2022
Livermore, CA
Job Type


Ref ID: 00340-0012097902

Classification: Desktop Support Analyst

Compensation: $24.75 to $29.75 hourly

Robert Half has a great opportunity for an IT Support Technician. This is a rare opportunity because we are seeking 3 IT Support Technicians for this client. The IT Support Technician role will image new systems, migrate user data from existing machine to new machine, and assist with iPhone upgrades. This includes installation of software and hardware. The IT Support Technician also provides remote and on-site support which includes but not limited to: telephone, email, and chat in a timely and accurate fashion.  These IT Support Technicians must have the ability to communicate complex technical information to non-technical users in an understandable and concise format. If you are an articulate problem solver who loves to work in a challenging and positive environment, this may be the IT Support Technician role for you. These IT Support roles are 4-5 month contracts and onsite in Livermore California.

Your responsibilities:

  • Approximate refresh- 150 Computers, 200 iPhones   Assists in large projects such as office-wide hardware and/or software upgrades, such as replacing personal computer equipment, migrating to new personal computers, and special software installs.
  • Troubleshoot hardware issues related to desktops, laptops, printers, and peripherals.
  • Conducts hardware replacement after diagnostics, if necessary.
  • Performs and/or participates in root cause analysis, if necessary.
  •  Provides face-to-face support to end users for hardware and software issues.
  •  Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
  •  Document new/changes to Standard Operating Procedures and documentation.
  •  Perform related duties consistent with the scope and intent of the position

Submit your resumes directly OR call Ivie Smith at (510)541-2368 for immediate consideration for this IT Support Role. Interviews are being conducted this week.

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