Desktop Administrator

Advantage Resourcing
Published
September 12, 2020
Location
San Jose, CA
Category
Job Type

Description

  • Respond to and resolve Level 2 and Level 1 IT support tickets regarding but not limited to laptops, desktops, printers, thin clients and user applications
  • Perform “root cause analysis” when the Service Desk escalates problems/tickets – ensure that process or configuration changes are communicated to the responsible parties
  • Provide primary support and configuration changes to functional systems deployed across the company
  • Help develop IT tools and processes to promote efficient and effective end user support practices
  • Assist in documentation of IT knowledge base for internal IT use, or broader employee reference, as appropriate
  • Set up new user accounts and workstations
  • Teach new employees basics around relevant IT systems
  • Deploy, maintain and support office technology – such as printers, video conference units, digital whiteboards
  • Collaborate with local and remote IT team members to build and maintain positive, productive team relationships
  • Develop positive relationships with the business and other functions involved in downstream technical processes
This is what you’ll need:
  • At least 3 years of relevant work experience required
  • Strong written and verbal communication skills are a must
  • Tech Savvy – Ability and passion for learning new technology and tools
  • Passion for Customer Support – A drive to help end users get what they need to do their jobs the best they can. A sense of satisfaction from helping end users get what they need in a timely manner
  • Prioritization Skills – The ability to analyze support requests, and prioritize them based on impact
  • Discipline – The discipline to actively manage help desk tickets and internal IT tasks, without getting distracted by email, chat or other adhoc communication
  • A Teacher – Able to teach end users about IT technologies or solutions to their issues in an easy to understand way
  • Self-Starter – The ability to actively look for effective tasks to complete in times of low tickets
  • High school education required
  • IT certifications or higher education preferred

About Advantage Resourcing

Advantage Resourcing is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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