Department Information Technology Manager – Airport

City of San José
August 6, 2022
San Jose, CA
Job Type


Please note that applications are currently not accepted through CalOpps or any other third party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at
The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in this classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.
San Jose International Airport is recruiting for a Manager of Airport Technology Services.  This is a leadership position responsible developing, executing, and maintaining the Strategic Direction for Information Technology implementations and related functions at the San Jose International Airport.  This will include planning, management, coordination, and execution of IT strategic goals and objectives that are in alignment with the overall operational and business goals and objectives of the San Jose International Airport.  This position is responsible for directing the research and development of technical solutions as well as on-going support and maintenance of existing department-specific applications and systems.  The successful candidate will supervise and lead a diverse team with varying skills and disciplines consisting of both departmental and third-party employees.

Primary responsibilities include:

- Take an active role in leading, promoting and managing the Airport's IT section, providing direction, guidance and development to the Department's Network Engineering and Software groups. Develop and implement a technology plan which will move the Airport Department towards the leading edge of airport technology.

- Research, develop and implement a technology strategy for the Airport Department.  Identify evolving and emerging technologies that offer the potential for the continuous improvement of business operations and services provided by the Department. Ensure that the Airport's technology strategy is aligned with the direction of mainstream, proven technology solutions.

- Manage the planning, budgeting, coordination and construction of all Information Technology projects. Oversee the technology component of all non-information technology department managed projects.

- Manage the planning, coordination, development, implementation, training and maintenance of all Airport software, Application services, and web services.  Oversee the planning, acquisition, coordination, implementation, end- user training and maintenance of all non-financial third-party software used by the Department.

- Manage the planning, acquisition, coordination, implementation, end-user training and maintenance of all software used by the Airport. Oversee the maintenance of the Propworks property and management system and all department databases.

- Manage the operation and maintenance of all Airport's networks and IT infrastructure throughout the airport. Oversee the development of equipment budgets and procurement specifications.  Plan for the configuration, installation and maintenance of all computers, servers, printers, telecommunications equipment, network switches, routers, hubs and other ancillary equipment. Oversee the operation of the IT Help Desk and the provision of end-user hardware.

- Develop, foster, and enhance strong working relationships between the IT section and other divisions, other departments, third party vendors, and airport stakeholders, including airlines and other tenants, as well as governmental agencies (FAA, DHS, CBT, etc.) in order to establish partnerships and achieve mutual goals

- Manage the development, implementation and management of network, desktop and software security policies and procedures. Oversee the development and on-going testing of the Airport's disaster recovery plan and intrusion detection program.

- Manage the provisioning of information technology services provided by the Airport to airport tenants. Manage and grow the Airport's Shared Tenant Services program, providing telephony services to the Airport's tenants. Maintain a high level of customer service characteristic of services provided by the Airport to its tenants.

- Maintain excellent quality of service levels by establishing and enforcing organization standards, policies, and processes

- Educate and train executive management and departmental staff in the benefits and use of modern data standards

The ideal candidate will also possess the following knowledge and experience:

Aviation specific technologies and applications including:
- Common/Shared Use Passenger Processing Systems
- Access Control and Surveillance Systems
- Communications Infrastructure including cable plant and local area networks and wireless technologies
- Public information dissemination systems
- Integrated systems
- Leadership and management principles
- Continuous improvement in principles and practices with respect to emerging technologies, trends, and standards
- Principles of research/analysis methods, program evaluation, and cost benefit analysis
- Local/Wide Area Network architecture and technology, PCs, architecture, server hardware and software
- Data architecture and integration principles, techniques, and capabilities
- Principles of supervision,  staff development, and contract management
- Principles, rules, and methods of data modeling and data management
- Technical writing principles and techniques
- High tech procurement processes
- Modern trends and technology relevant to the department’s business and systems
- Modern office methods, including record keeping, storage, and retrieval
- Vendor contract management
- Communication systems such as telephony, radio, and cellular
- Database management systems, concepts and methodologies
- IT security standards, procedures and practices
- Disaster recovery and business continuity planning
- Strategic Planning for Information Technologies

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies will include:

Job Expertise: Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

Customer Service: Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.

Planning: Acts to align own unit's goals with the strategic direction of the organization; defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives.

Project Management: Ensures support for projects and implements agency goals and strategic objectives.

Teamwork & Interpersonal Skills: Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Technology Use/Management: Uses efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness.

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