Customer Service Representative

Support Solution Services, LLC
Published
April 21, 2021
Location
Atlanta, GA
Category
Job Type

Description

CUSTOMER SERVICE AGENT

SUPPORT SOLUTION SERVICES, LLC

ABOUT US:

Support Solution Services, LLC is a full-service provider BPO company that is committed to help retain a strong relationship with customers by delivering the best experience, care and unparalleled customer support on every call through our dedicated and efficient call center individuals. The company also strive to establish outstanding working relationship between our virtual agents, clients and the client’s customers. Support Solution Services, LLC also gives the virtual agents the choice to be 1099 contractor employee or a traditional W2 employee which is very convenient for them.

WHAT YOU’LL BE DOING:

Exceed you potential and be part of our growing team for we are in need of a dedicated and skilled Customer Service Agent that is capable of handling and managing in a timely manner of all our client’s customers calls, inquiries, issues, problems and concerns in the process of performing necessary tasks such as accommodating their complaints, determining the causes and deciding for the best solutions to guarantee clients and customers satisfaction. A goal-oriented individual who is responsible for dealing with customer’s requests, gathering their feedbacks and suggestions as well as taking note or recording all important information from them to provide suitable action and proper documentation; also, accountable for familiarizing the tools and software to answer the customer’s concern and keeping abreast to any updates and trends of the company’s policies and standards in maintaining the company’s best practices.

YOUR WORKING CONDITIONS:

TOOL/S OF TRADE :

PC

· CPU Speed: Dual-Core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better (Atom, Celeron, Pentium and Opteron processors are not permitted)

· Hard Drive: 20 GB or more of available space 60 GB or more of total space.

· Memory: 4 GB or RAM minimum 8 GB of RAM or better is preferred

· Operating System: Windows 10 Windows (8/8.1 not supported by some clients)

· Standard Connection: Hard-Wired connection only (No WIFI)

· Minimum Speed: 10 mbps download / 3 mbps upload.

· Maximum Latency Threshold of 120 milliseconds (ms)

Mac

· CPU Speed: Intel Core i5 2.7 GHz processor or better.

· Hard Drive: 20 GB or more of available space 60 GB or more of total space.

· Memory: 4 GB of RAM minimum 8 GB of RAM or better is preferred.

· Operating System: MAC OS X 10.10 Yosemite or Higher.

· Standard Connection: Hard-Wired connection (No WIFI).

· Minimum Speed: 10 mbps download / 3 mbps upload.

· Maximum Latency Threshold of 120 milliseconds (ms).

Please note the company does not provide any equipment, however we can assist you with some great places to purchase at a discount rate.

WORK ENVIRONMENT:

Typically, the job does not entail frequent travelling since you will be working at the comfort of your home, with no recurrent contact to heat, dust, traffic and other environmental condition.

The statements written above are intended to illustrate the general nature of the acknowledged job and shall not be construed as an exhaustive list of all the work requirements that may be inherent in the job.

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