Job Description :
Annenberg Petspace is seeking a hard-working, motivated individual to join our talented staff.
English speaking and exceptional communication skills
Proper phone etiquette
Customer service skills and previous Customer Service experience
Have a positive work attitude and drive to make customers happy
The ability to multitask
Good management and organization skills
Duties and Responsibilities :
Manage a large number of incoming calls, emails, and ticket inquiries.
Identify and assess customers' needs by answering product and service questions
Follow communication procedures, guidelines, and policies
Contribute to team effort
As a benefits-eligible position, available benefits include medical, dental, vision, FSA, supplemental life insurance, critical illness, enhanced short-term disability, hospital indemnity and 401k benefits.