Customer Service Agent

January 6, 2021
San Ramon, CA
Job Type



Position is currently work from home due to Covid-19 with no set return to office date at this time.


This position is will be the first line of answering calls from customers.

- Customer Service position handling inbound and outbound calls.

- Obtains client information by answering telephone calls and verifying information.

- Determines eligibility by comparing client information to requirements.

- Establishes policies by entering client information; confirming pricing.

- Informs clients by explaining procedures; answering questions; providing information.

- Maintains communication equipment by reporting problems.

- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.


Customer Service, Call Center, Ms Office, escalations

Additional Skills & Qualifications:

Minimum 1-2 years of Customer Service. Proficiency in MS Word & Excel Ability to type 30 WPM

Experience Level:

Entry Level

To learn more about this opportunity and others, please contact Tramica Silagan at 925-983-333.

Or for an immediate response please send resume to [Click Here to Email Your Resumé]

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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