Customer Service

Published
September 5, 2020
Location
Fremont, CA
Category
Job Type

Description

Customer Service Representative- Taking inbound calls from clients.

Serves customers by providing product and service information; resolving service problems.

Job Duties:

Attracts potential customers by answering service questions; suggesting information about other services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

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