Bank Supervisor/Manager

Robert Half
February 16, 2021
Scotts Valley, CA
Job Type


Ref ID: 00070-0011669968

Classification: Bank Supervisor/Manager

Compensation: $70000.00 to $85000.00 yearly

Surging Financial Institution seeks a great Manager. Would like and established or up and coming manager to join a great goal focused team!
The Manager, Card and ATM Services is responsible for the management and oversight of the Card Services Department operations and future direction of the Card Services Department which involves the following areas of responsibility: ATM Network balancing and operations, Debit and Credit Card Services, digital and mobile wallet payments, instant card issuance, ATM, card and digital payment fraud strategies, dispute processing functions.

Role and Responsibilities

Provides leadership to Card Services through effective goal setting, delegation and communication
Provide support, direction, supervision and coordination of activities for three direct reports, and monitor their progress and expectations
Conduct annual and semiannual associates’ reviews, monitor and provide feedback on annual goals progress
Perform department budget preparation and management of expenses to drive cost efficiency for the Card Services Department
Act as primary liaison for MasterCard and VISA card processors, ATM, Point of Sale (POS) networks and other card related vendors
Coordinate with vendor partners to perform scheduled reconciliation of financial and inventory controls to ensure that debit card and ATM activities are captured accurately and completely
Assists Director to establish and execute Payment Strategy initiatives
Investigates new technology and innovation related to card and digital payments; providing recommendations and supports the implementation of applicable products and services.
Reviews and implements improved operating policies and procedures and ensures the proper implementation and maintenance of approved changes
Maintains detail oriented expertise and compliance with Card Payment and ATM network rules and regulations
Evaluates current systems, applications and procedures, and implements enhancements to improve efficiency and member service
Recommends enhancements and additional services to increase card usage and client satisfaction
Acts as subject matter expert for other departments and branches on issues regarding ATM, card and digital payment services
Provides project and operational support for Freemont Bank business initiatives
Ensures appropriate fraud related strategies for ATM, card and digital payments are implemented to mitigate bank exposure and risk
Ensures situations involving ATM, card, and digital payment fraud are identified and properly reported
Supports investigation and resolution of any unusual chargeback, compliance or arbitration cases
Facilitates installation, implements enhancements and oversees operation of proprietary ATMs
Responsible for Enterprise Risk Management (ERM) assessment and updates for card payment and ATM processes
Establish and maintains Business Continuity Plan for Card Services
Provides excellent service by demonstrating courtesy and personal concern for clients and co-workers needs and follows-up to ensure those needs are met
Adhere to all Federal and State laws and regulations applicable to the Community Banks
May perform other duties as requested or assigned

Send resume and summary of qualification to: [Click Here to Email Your Resumé]

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